Privacy Rights (Australia & New Zealand)
If you are located in Australia or New Zealand, you may have rights regarding your personal information under the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020. Please use the options below to exercise your rights.
Access or download my data
You can request access to the personal information we hold about you, including account details and order history. Where reasonable and practicable, we will provide access in the format you request.
Response time:
New Zealand: We will respond as soon as reasonably practicable and generally within 20 working days (unless extended as permitted by law).
Australia: We will respond within a reasonable period.
Correct my information
If you believe the personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you can request a correction.
Delete my data / Close my account
You may request deletion of your account and personal information. We will process this request where possible, subject to legal and operational requirements.
Important: We may retain certain information where required by law (for example, tax or transaction records) or for fraud prevention. In Australia, we are also required to take reasonable steps to destroy or de-identify personal information once it is no longer needed, subject to exceptions.
Your privacy choices
Manage Your Privacy Choices Depending on your location, you may have the right to opt out of the sale of your personal info, withdraw consent for tracking, or customize your cookie preferences.
Direct marketing & preferences
You can request that we stop using your personal information for direct marketing. You can unsubscribe at any time using the "Unsubscribe" link in our emails. You can also contact us at Infoectronic@gmail.com to opt out.
Contact information
For questions about your privacy rights or to lodge a complaint, please contact:
Email: Infoectronic@gmail.com
Address: Perronet House, SE1 6JR London England, United Kingdom
Complaints
If you believe your privacy rights have been violated, you can lodge a complaint with your national authority:
Australia: Office of the Australian Information Commissioner (OAIC)
New Zealand: Office of the Privacy Commissioner (OPC)
Order Info
Will I receive updates about my order?
Orders are typically dispatched within 1–3 working days of being placed. Once your order is on its way, you'll receive a confirmation email containing your tracking number. If you don't see it in your inbox, be sure to check your junk folder before reaching out to us via the Contact Us page.
How do I track my order?
As soon as your order is dispatched, we'll send you a confirmation email with your tracking details so you can follow your parcel every step of the way.
Can I cancel my order?
Once production has begun on your order, we're unable to cancel it and the sale is considered final. If you need to cancel, don't hesitate to get in touch with us within 2 hours of placing your order. If production hasn't started yet, we'll do our best to accommodate your request.
Shipping
Where do you ship to?
Yes, we ship all over the world! Most countries are available for automatic selection at checkout. If your country isn't listed, feel free to get in touch and we'll look into it for you.
How long will my order take?
For UK orders, delivery is typically within 5 working days of dispatch. For international orders, please allow 5–15 working days, depending on your location. We recommend keeping an eye on your tracking emails; these can sometimes land in your junk folder. Please allow the full estimated timeframe before contacting us about a missing parcel.
Returns And Refund
What is your return policy?
If your product arrives faulty, please contact us via the Contact Us page and we'll be happy to help. Please note that returns cannot be accepted if the reason is due to a customer error. We accept return requests within 30 days of receiving your order.