FAQs
Everything people usually want to know before ordering. If your question isn't here, email Infoectronic@gmail.com and a real person will answer.
Delivery
How long does delivery take?
Orders are processed within 2 business days, then delivery takes 7 to 14 business days. So around 9 to 16 business days from ordering.
We're upfront about this because it's longer than a UK warehouse. Our products ship directly from our supply partners overseas, which is how the prices stay where they are. If you need something for a specific date, order with that in mind.
Is delivery free?
Yes. Free delivery on every order, worldwide, no minimum spend.
Can I track my order?
Yes, you'll get tracking by email once it ships. Tracking often takes a few days to start updating after dispatch. That's normal and doesn't mean anything has gone wrong.
Will I have to pay customs or import charges?
UK orders: no. The price at checkout is the price you pay.
Outside the UK: possibly. Your country's customs authority may charge import duties, taxes or a handling fee before releasing your parcel. Those charges are set by your country, aren't included in what you pay us, and are your responsibility. We can't know the amount in advance. Check with your local customs office if you're unsure.
Why did my order arrive in separate parcels?
If you ordered several items they may ship from different locations and arrive on different days. Nothing is missing, the rest is on its way.
My order hasn't arrived
If it's been more than 21 business days since dispatch, email us and we'll chase it or arrange a replacement or refund. Full details in our shipping policy.
Returns and refunds
Can I return something?
Yes. You have 30 days from receiving your item to request a return, for any reason. That's longer than the law requires.
Who pays for return postage?
We do. Email us and we'll send a prepaid label or a QR code you can use at any drop off point. Returns cost you nothing.
What if I just change my mind?
That's fine, no reason needed. UK customers also have a statutory right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013, separately from our 30 day policy. This applies to sale items too.
What if my item is faulty or damaged?
Email us with a photo and we'll sort it straight away. Under the Consumer Rights Act 2015 you have 30 days to reject a faulty item for a full refund. A fault is our problem to fix, not yours.
How long does a refund take?
Within 14 days of your return arriving and being checked, back to your original payment method. Your bank may take a few extra days to show it.
Does the item need to be unused?
No. You're welcome to open it and check it works, the same as you would in a shop. We just ask it comes back in resaleable condition with the original packaging. Full terms in our refund policy.
LED strips and lighting
Will LED strip lights damage my walls?
Usually not, but it depends on your paint. Matt emulsion and freshly painted walls are the risky ones. Gloss, eggshell, silk emulsion, tile and varnished wood are all fine.
We wrote a full guide on this: How to fit LED strip lights in a rented flat without losing your deposit. Worth five minutes if you're renting.
Can I cut LED strips to length?
Most of ours, yes, at the marked cut points. The remaining section still works normally. Check the individual product page, it says which.
Do your lights work with Alexa or Google Home?
Some do, some don't. WiFi and Tuya app models generally support voice assistants. Bluetooth only models don't, they run through their own app or a remote. Every product page says which, and we'd rather tell you upfront than deal with a refund.
How are they powered?
Depends on the product. USB, standard UK plug, or rechargeable battery. It's listed on each product page.
Are your neon signs real neon?
No, they're LED flex, which is better for a bedroom. They don't get hot, they can't shatter, they use far less power, and they run off USB or a normal plug.
Do LED neon signs get hot?
No. They may feel slightly warm after hours on full brightness, but nowhere near hot enough to be a concern. They're safe to leave on.
Can I leave the lights on overnight?
Yes. LEDs run cool and use very little power. Many of our night lights and projectors have timers built in if you'd rather they switched themselves off.
Orders and payment
What payment methods do you accept?
All major credit and debit cards, plus the express options shown at checkout. Payments are processed securely by Shopify. We never see or store your card details.
What currency are prices in?
All prices are in pounds sterling (GBP), including for international orders.
Can I change or cancel my order?
Email us as soon as possible. If it hasn't been dispatched we can usually change or cancel it. After dispatch you can still return it free under our 30 day policy.
I put in the wrong address
Email us immediately. Once a parcel has shipped we can't redirect it, and we can't cover orders sent to an incorrect address. Worth double checking at checkout.
I didn't get an order confirmation
Check your spam folder first, that's usually it. If it's not there, email us with the name and address you ordered under and we'll find it.
About Ectronic
Where are you based?
We're a UK business. Our products ship directly from our supply partners overseas, which keeps prices down but means delivery takes longer than a UK warehouse would.
How do I contact you?
Email Infoectronic@gmail.com. We answer everything, and a real person reads it.
Do you have a returns address?
Don't post anything back before contacting us. Email first and we'll send a prepaid label with the right address, otherwise we may not be able to process it.
Still stuck? Email Infoectronic@gmail.com. Or have a look at our guides if you're planning a setup and want some ideas.