Personal Data Requests
We respect your privacy. Depending on your location, you may have specific rights regarding your personal information under applicable local privacy laws. Please use the options below to submit a request. We will review and respond in accordance with the laws applicable to your region.
How we process your request When you submit a request through this page, our compliance provider (Consentmo) processes your email address and technical information (such as IP address) only to verify and fulfill your request, prevent misuse, and keep records of compliance. For more details, see Consentmo's Data Processing Policy.
Security note: To protect your privacy, we may need to verify your identity before fulfilling certain requests.
Access or download my data
You can request a copy of the personal information we hold about you, including account details and order history. Where available, we will provide this data in a commonly used electronic format.
Response time: We will respond in accordance with the time frames set by the laws applicable to your region.
Correct my information
If you believe the personal information we hold about you is inaccurate or incomplete, you can request a correction.
Delete my data
You can request deletion of your personal information associated with our store.
⚠ Important: We may retain certain information where required by law or for legitimate purposes (for example, tax records, security, fraud prevention, or transaction records).
Your privacy choice
Manage Your Privacy Choices Depending on your location, you may have the right to opt out of the sale of your personal info, withdraw consent for tracking, or customize your cookie preferences.
Other requests & questions
If you would like to submit another type of request (such as an objection to processing or specific consent questions), please contact us so we can assist you.
Email: Infoectronic@gmail.com
Contact information
For questions about your privacy rights or this page, please contact:
Email: Infoectronic@gmail.com
Address: Perronet House, SE1 6JR London England, United Kingdom
Complaints
If you believe we have not adequately addressed your concerns, you may have the right to lodge a complaint with your local data protection authority.
Order Info
Will I receive updates about my order?
Orders are typically dispatched within 1–3 working days of being placed. Once your order is on its way, you'll receive a confirmation email containing your tracking number. If you don't see it in your inbox, be sure to check your junk folder before reaching out to us via the Contact Us page.
How do I track my order?
As soon as your order is dispatched, we'll send you a confirmation email with your tracking details so you can follow your parcel every step of the way.
Can I cancel my order?
Once production has begun on your order, we're unable to cancel it and the sale is considered final. If you need to cancel, don't hesitate to get in touch with us within 2 hours of placing your order. If production hasn't started yet, we'll do our best to accommodate your request.
Shipping
Where do you ship to?
Yes, we ship all over the world! Most countries are available for automatic selection at checkout. If your country isn't listed, feel free to get in touch and we'll look into it for you.
How long will my order take?
For UK orders, delivery is typically within 5 working days of dispatch. For international orders, please allow 5–15 working days, depending on your location. We recommend keeping an eye on your tracking emails; these can sometimes land in your junk folder. Please allow the full estimated timeframe before contacting us about a missing parcel.
Returns And Refund
What is your return policy?
If your product arrives faulty, please contact us via the Contact Us page and we'll be happy to help. Please note that returns cannot be accepted if the reason is due to a customer error. We accept return requests within 30 days of receiving your order.