GDPR Privacy Requests
We respect your privacy. If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). Use the options below to exercise your rights regarding the personal data we hold about you.
How we process your request When you submit a request through this page, our compliance provider (Consentmo) processes your email address and technical information (such as IP address) only to verify and fulfill your request, prevent misuse, and keep records of compliance. For more details, see Consentmo's Data Processing Policy.
Access or download my data
You can request a copy of the personal data we hold about you, including account details and order history. You may request your data in a portable format (CSV or PDF).
Response time: We respond within one month. If your request is complex, we may extend this period as permitted by law and will inform you.
Correct my information
If you believe your personal data is inaccurate or incomplete (for example, a wrong shipping address or misspelled name), you can update it here.
Delete my data
You can request the deletion of your personal data associated with this store (also known as the "Right to be Forgotten").
Important: Some information may be retained where required by law or for legitimate purposes (for example, tax, fraud prevention, and security).
Manage Privacy Preferences
You can customize your experience by choosing exactly which types of cookies and technologies you allow us to use (e.g., enabling analytics but disabling marketing). You can update these specific settings at any time.
Withdraw Consent
You have the right to withdraw your Shopify marketing consent for tracking technologies at any time. This will apply to your future use of our store and will stop data collection for optional purposes.
Restrict or object to processing
You may request that we restrict the processing of your personal data or object to certain processing activities (such as direct marketing or processing based on legitimate interests).
To exercise these rights, please contact us at:
📧 Infoectronic@gmail.com
Contact information
For questions about your privacy rights or this page, contact:
Email: Infoectronic@gmail.com
Address: Perronet House, SE1 6JR London England, United Kingdom
Lodge a complaint
If you believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your national Data Protection Authority (DPA).
Order Info
Will I receive updates about my order?
Orders are typically dispatched within 1–3 working days of being placed. Once your order is on its way, you'll receive a confirmation email containing your tracking number. If you don't see it in your inbox, be sure to check your junk folder before reaching out to us via the Contact Us page.
How do I track my order?
As soon as your order is dispatched, we'll send you a confirmation email with your tracking details so you can follow your parcel every step of the way.
Can I cancel my order?
Once production has begun on your order, we're unable to cancel it and the sale is considered final. If you need to cancel, don't hesitate to get in touch with us within 2 hours of placing your order. If production hasn't started yet, we'll do our best to accommodate your request.
Shipping
Where do you ship to?
Yes, we ship all over the world! Most countries are available for automatic selection at checkout. If your country isn't listed, feel free to get in touch and we'll look into it for you.
How long will my order take?
For UK orders, delivery is typically within 5 working days of dispatch. For international orders, please allow 5–15 working days, depending on your location. We recommend keeping an eye on your tracking emails; these can sometimes land in your junk folder. Please allow the full estimated timeframe before contacting us about a missing parcel.
Returns And Refund
What is your return policy?
If your product arrives faulty, please contact us via the Contact Us page and we'll be happy to help. Please note that returns cannot be accepted if the reason is due to a customer error. We accept return requests within 30 days of receiving your order.