Refund policy

We want you to be happy with what you ordered. If you're not, here's exactly where you stand.

Our 30 day return policy

You have 30 days from receiving your item to request a return, for any reason. This is longer than the law requires, because we'd rather you took your time deciding.

To be eligible, the item needs to be in a condition we can reasonably resell it in, with its original packaging and any accessories. You're welcome to open it and check it works, the same way you would in a shop. If an item comes back damaged beyond normal handling, we may reduce the refund to reflect that.

Your legal right to cancel (UK customers)

Separately from our 30 day policy, if you're in the UK you have a statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

  • You have 14 days from the day after your order is delivered to tell us you want to cancel. You don't need to give a reason.
  • You then have a further 14 days to send the item back.
  • We'll refund you within 14 days of receiving the item back, or of you giving us proof you sent it, whichever is sooner.
  • This includes the standard delivery cost you paid, if any.

This right applies to sale items too. To cancel, just email us at info@ectronic.co.uk and say you'd like to cancel your order.

If you're outside the UK, similar rights may apply where you live. Contact us and we'll sort it out.

We pay the return postage

Email returns@ectronic.co.uk to start a return. We'll send you a prepaid shipping label or a QR code you can use at any drop off point. Returns cost you nothing.

Please don't send anything back before contacting us, as we won't be able to process it.

Faulty, damaged or wrong items

Check your order when it arrives. If something is faulty, damaged in transit, or just isn't what you ordered, email us with a photo and we'll sort it straight away.

Under the Consumer Rights Act 2015 you have 30 days to reject a faulty item for a full refund. After that we'll offer a repair or replacement first. Either way, a fault is our problem to fix, not yours.

Items we can't take back

Personalised or made to order items can't be returned unless they're faulty, since we can't resell them. Everything else in our range can be returned under the terms above, including anything bought in a sale.

Exchanges

The quickest way is to return the item you have and place a new order for the one you want. Email us and we'll help.

Refunds

We'll let you know as soon as your return arrives and has been checked. Approved refunds go back to your original payment method within 14 days. Your bank may take a few extra days to show it.

If it's been more than 14 days since we confirmed your refund and you still haven't seen it, email returns@ectronic.co.uk and we'll chase it.

Questions

Email info@ectronic.co.uk. A real person reads it.