Shipping policy

Free delivery, everywhere

Delivery is free on every order, worldwide. No minimum spend, no thresholds to hit at checkout.

Processing

We process orders within 2 business days of payment clearing. You'll get a confirmation email once your order is on its way.

Delivery times

Estimated delivery is 7 to 14 business days from dispatch.

Our products ship directly from our supply partners overseas, which is how we keep prices where they are. It does mean delivery takes longer than a next day service from a UK warehouse, so please order with that in mind if you need something for a specific date.

Delivery estimates are estimates, not guarantees. Customs processing, busy periods and carrier delays can add time, and those are outside our control.

Tracking

You'll receive tracking details by email once your order ships. Tracking can take a few days to start updating after dispatch, which is normal and doesn't mean anything has gone wrong.

Customs and import charges

UK orders: the price you see at checkout is the price you pay.

Orders outside the UK: your local customs authority may charge import duties, taxes or a handling fee before your parcel is released. These charges are set by your country, are not included in what you pay us, and are your responsibility. We have no way of knowing or controlling the amount in advance. If you're unsure, check with your local customs office before ordering.

Multiple items

If you order more than one item they may arrive separately and on different days, since they can ship from different locations. Nothing is missing if this happens.

Late or missing orders

If your order hasn't arrived within 21 business days of dispatch, email us at Infoectronic@gmail.com and we'll chase it or sort out a replacement or refund.

Please double check your delivery address before ordering. We can't redirect a parcel once it's shipped, and we can't cover orders sent to an incorrect address.

Questions

Email Infoectronic@gmail.com.